Change your plan, pay, and read your invoices
Where billing lives, how an upgrade is priced, why there is no add card button, and exactly what happens if a renewal fails.
7 min read
Your account and plan
What to do when you reach a plan limit
Five things are capped by plan: locations, products, invoices, user accounts and employees. This is what each cap does when you meet it.
4 min readUpdated
A plan caps five counts, and nothing else.
| Cap | What it counts |
|---|---|
| Store locations | Warehouses you can hold stock in |
| Products | Rows in your product list |
| Invoices | Sales recorded on the account |
| User accounts | Logins, meaning people who can sign in |
| Employees | Staff records in HR, including sale agents |
On the top plan every one of them is unlimited. On the others the exact numbers are on the pricing page and on the Change plan screen.
Nothing is deleted and nothing stops working. The next record is simply refused, with a message naming the cap.
- Adding a record says that your current plan allows up to a number of that thing, and to upgrade your plan to add more.
- A spreadsheet import says how many products your plan allows and how many you already have, and asks you to upgrade and import again. It refuses the whole file rather than importing part of it.
- On the mobile app the wording adds that the upgrade is done on the web app.
The invoice cap counts sales, so it is the one that stops a shop trading. If you are close to it, change plan before the busy week rather than during it.
- Open Billing and Subscription, then Change plan, and pick a plan with a higher cap. Upgrades are done by you.
- Or free up room first. Retiring products you no longer sell and removing logins for people who have left both count.
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Put your dashboard on your own domain
Point a domain you own at Stockovaa with one DNS record, and check the two statuses that tell you whether it worked.
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Did this not solve it?
Open a support ticket from inside your dashboard and the whole conversation stays on one page. If you are not signed in yet, use the contact form.