Stockovaa Help Center

Stockovaa is perfect for a wide range of businesses, including retail stores, pharmacies, supermarkets, restaurants, service providers, and multi-location companies of all sizes. Whether you're a small boutique or a large enterprise, our flexible platform adapts to your business needs.

Yes! We offer a 30-day free trial with full access to all Basic plan features, so you can explore Stockovaa before making any commitment. No credit card required to get started.

After signing up, the setup wizard will guide you through creating your first store. You'll need to enter basic information like store name, address, currency, and tax settings. Our onboarding team can also assist you with the initial setup process.

Absolutely! Stockovaa supports CSV import for products, customers, and suppliers. We provide templates and our support team can help you migrate your existing data seamlessly during the onboarding process.

Stockovaa automatically updates inventory levels in real-time across all sales channels and locations. Every sale, purchase, transfer, or adjustment is immediately reflected in your stock levels, ensuring accuracy and preventing overselling.

Yes! Stockovaa includes comprehensive batch tracking and expiry date management. You can track products by batch numbers, monitor expiry dates, receive alerts for soon-to-expire items, and ensure FIFO (First In, First Out) inventory rotation.

You can create unlimited warehouses and track inventory separately for each location. The system supports inter-warehouse transfers, location-specific stock levels, and centralized reporting across all locations.

Stockovaa supports standard products, combo/bundle products, digital products, and services. You can manage product variants (size, color, etc.), track IMEI numbers for electronics, and handle both tangible and intangible items.

Yes! Stockovaa works offline on the mobile app, allowing you to process sales and manage inventory even without an internet connection. Once you're back online, all your data automatically syncs with the cloud, keeping everything up-to-date.

Stockovaa supports multiple payment methods including cash, credit/debit cards, mobile payments, bank transfers, and digital wallets. You can configure payment methods based on your business needs and local preferences.

The system includes built-in return and refund management. You can process full or partial returns, automatically update inventory levels, and choose whether to refund to the original payment method or store credit.

Yes! You can fully customize your receipts and invoices with your logo, business information, custom fields, and preferred formatting. The system supports both thermal and standard printer formats.

Stockovaa provides comprehensive financial reports including profit & loss statements, balance sheets, cash flow reports, sales summaries, inventory valuation, tax reports, and customizable analytics dashboards.

You can record all business expenses and purchases directly in the system. The platform automatically categorizes expenses, tracks supplier payments, manages purchase orders, and integrates with your financial reports for complete visibility.

Absolutely! You can export financial data, transaction records, and reports in multiple formats (PDF, Excel, CSV) to share with your accountant or for external accounting software integration.

Stockovaa includes built-in time tracking and attendance management. Employees can clock in/out through the mobile app, and managers can track working hours, overtime, breaks, and generate attendance reports.

Yes! The HRM module includes payroll processing with salary calculations, tax deductions, benefits management, and automated payslip generation. You can also integrate with external payroll services if preferred.

You can create custom user roles with specific permissions for different employees. Control access to features like inventory management, sales data, financial reports, and administrative functions based on job responsibilities.

No, Stockovaa is cloud-based! You don't need to buy or set up any hosting. Simply log in from any device, anytime, and you're ready to use it. We handle all the technical infrastructure for you.

Stockovaa supports various hardware including barcode scanners, thermal receipt printers, barcode label printers, cash drawers, digital weighing scales, and card payment terminals for smooth operations.

Stockovaa offers easy integration with popular accounting software, payment processors, e-commerce platforms, and third-party services via APIs and webhooks, helping you streamline your operations.

Yes, our Premium plan users enjoy 24/7 priority support, while Basic and Standard plan users have support during business hours (8 AM - 6 PM WAT, Monday-Friday). Technical support is always available online through our help center.

Yes, you can easily renew your subscription directly through your account dashboard. It's a quick and simple process, available at any time. You'll receive notifications before your subscription expires.

Your data security is our top priority. We use enterprise-grade encryption, automated backups, secure data centers, and comply with international security standards. Your business data is protected 24/7.