Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," "Tenant," or "you") and Stockovaa Technologies ("Stockovaa," "Company," "we," "us," or "our") regarding your use of our comprehensive POS, inventory management, and business software platform.

Our platform provides Software-as-a-Service (SaaS) solutions for businesses including supermarkets, pharmacies, retail stores, and other commercial enterprises requiring POS systems, inventory management, HRM, and accounting functionality.

Stockovaa provides cloud-based business management software with the following core functionalities:

Platform Features

• Point of Sale (POS): Comprehensive checkout and transaction processing
• Inventory Management: Multi-location stock tracking and control
• Human Resource Management: Employee management and payroll processing
• Accounting & Financial Reporting: Business analytics and financial tracking
• Multi-tenant Architecture: Secure, isolated business environments
• API Access: Integration capabilities with third-party systems

Service Availability

• Cloud-based access via web browsers and supported devices
• 99.5% uptime target with scheduled maintenance windows
• Multi-language and multi-currency support
• Regular feature updates and security enhancements

As a user of our platform, you agree to comply with the following requirements and restrictions:

Account Requirements

• Provide accurate, current, and complete registration information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account access
• Use the platform only for legitimate business purposes
• Ensure compliance with all applicable laws and regulations

Prohibited Activities

• Attempting to reverse engineer, decompile, or extract source code
• Using the platform for illegal activities or fraudulent purposes
• Interfering with or disrupting platform functionality or security
• Sharing account access with unauthorized third parties
• Violating intellectual property rights of Stockovaa or others
• Uploading malicious code, viruses, or harmful content

Stockovaa retains all rights, title, and interest in our platform and related intellectual property:

Our Intellectual Property

• Software Platform: All code, algorithms, and functionality remain our exclusive property
• Trademarks: Stockovaa name, logo, and branding are protected trademarks
• Trade Secrets: Proprietary business processes and methodologies
• Documentation: User guides, API documentation, and training materials
• Updates & Enhancements: All platform improvements and new features

Your Data Rights

• You retain ownership of all business data entered into our platform
• We maintain rights to anonymized, aggregated usage analytics
• Data export capabilities available throughout your subscription
• Your data remains separate and secure from other tenants

Payment terms and subscription management are governed by the following conditions:

Subscription Fees

• Fees are due in advance for the selected subscription period
• Prices may change with 30 days written notice
• All fees are non-refundable once subscription is activated
• Late payment may result in service suspension
• Currency exchange rates applied for international payments

Billing and Renewals

• Automatic renewal unless cancelled before expiration
• Renewal notices sent 7 days prior to expiration
• Failed payment attempts may trigger service suspension
• Pro-rated billing for mid-cycle plan upgrades
• Account credits applied to future billings as available

Taxes and Additional Costs

• Customers responsible for applicable taxes and duties
• Additional fees for premium support or consulting services
• Data storage costs may apply for usage beyond plan limits
• Third-party integration fees charged separately

We strive to maintain high service availability while reserving rights for maintenance and modifications:

Availability Targets

• Uptime Goal: 99.5% monthly availability target
• Planned Maintenance: Scheduled during low-usage periods with advance notice
• Emergency Maintenance: May be performed without notice for security or critical issues
• Performance Monitoring: Continuous monitoring and improvement initiatives

Service Modifications

• We reserve the right to modify, update, or discontinue features
• Major changes communicated with reasonable advance notice
• Backward compatibility maintained when technically feasible
• API versioning to support existing integrations

Our liability is limited to protect our business while providing reasonable customer protections:

Liability Limitations

• Maximum Liability: Limited to fees paid in the 12 months prior to the claim
• Indirect Damages: Not liable for lost profits, data, or consequential damages
• Business Interruption: No liability for losses due to service unavailability
• Data Loss: Limited liability with backup and recovery procedures in place
• Third-Party Actions: Not responsible for third-party integrations or services

Warranty Disclaimers

• Services provided "AS IS" without warranties of any kind
• No guarantee of error-free or uninterrupted operation
• Customer responsible for data backup and recovery planning
• No warranty that platform meets specific business requirements

Data handling practices are governed by our Privacy Policy and these additional terms:

Data Processing Rights

• Process your data solely to provide contracted services
• Maintain data security using industry-standard practices
• Create anonymized analytics for platform improvement
• Comply with applicable data protection regulations
• Provide data export capabilities upon request

Customer Data Responsibilities

• Ensure accuracy and legality of all uploaded data
• Maintain appropriate licenses for any third-party data
• Comply with privacy laws regarding customer/employee data
• Implement appropriate access controls within your organization
• Notify us of any suspected security incidents

Data Retention and Deletion

• Active data maintained throughout subscription period
• 30-day grace period for data recovery after account closure
• Automatic data deletion after grace period expires
• Backup data may be retained longer for disaster recovery

Both parties may terminate the service relationship under specific conditions:

Customer Termination Rights

• Cancel subscription anytime with effect at period end
• Continue using services until expiration date
• Download data before account closure
• No refund for unused subscription time

Our Termination Rights

• Immediate Termination: For terms violations or illegal activities
• Payment Default: 15-day notice period for failed payments
• Service Discontinuation: 90-day notice for business decisions
• Security Threats: Immediate suspension to protect platform integrity

Post-Termination

• Immediate cessation of platform access
• 30-day data retrieval period before permanent deletion
• Outstanding fees remain due and payable
• Survival of confidentiality and limitation clauses

Additional legal provisions governing this agreement:

Governing Law

• Agreement governed by laws of [Your Jurisdiction]
• Disputes resolved through binding arbitration
• Courts of [Your Location] have exclusive jurisdiction
• Prevailing party entitled to attorney fees and costs

Agreement Modifications

• Terms may be updated with 30 days advance notice
• Continued use constitutes acceptance of changes
• Material changes require explicit agreement
• Previous versions superseded by current terms

General Provisions

• Entire Agreement: These terms constitute the complete agreement
• Severability: Invalid clauses do not affect remaining terms
• Force Majeure: No liability for events beyond reasonable control
• Assignment: We may assign rights; customers may not without consent
• Waiver: Failure to enforce terms does not constitute waiver