Refund Policy

At Stockovaa, we understand that choosing the right POS and inventory management solution is crucial for your business success. This Refund Policy explains our terms regarding refunds, credits, and subscription changes for our comprehensive business management platform.

Our policy is designed to be fair while protecting the integrity of our SaaS platform that serves supermarkets, pharmacies, retail stores, and businesses requiring comprehensive POS, inventory, and HRM solutions.

We strongly encourage using our forever-free Free plan to ensure Stockovaa meets your business needs before subscribing to a paid tier:

Full Feature Access During Trial

• Complete POS System: Full checkout and transaction processing capabilities
• Inventory Management: Multi-location stock tracking and control
• Employee Management: HRM features including payroll and attendance
• Advanced Reporting: Business analytics and financial tracking
• Multi-Language Support: Test in your preferred language and currency

Trial Period Support

• Onboarding Assistance: Dedicated help to get you started
• Team Training: Training sessions for your staff
• Technical Support: Email and phone assistance throughout your trial
• Data Migration Help: Assistance importing your existing data

We offer a 14-day refund window from the date of your initial paid subscription for unused service. After the window closes, prior and current billing cycles are non-refundable. This balances giving you a real safety net with the realities of running a SaaS platform.

What's Eligible

• Within 14 days of your first paid invoice on a new plan
• The subscription has had minimal usage (no significant data entry, no large reports run, no API consumption beyond setup)
• You email billing@stockovaa.com with your account email and the reason; we respond within 3 business days

What's Not Eligible

• Refund requests submitted more than 14 days after the initial paid subscription
• Prior billing cycles on auto-renewing subscriptions (only the most recent renewal may be considered, and only within the 14-day window)
• Accounts that have moved data, run reports, or actively used the platform beyond a brief evaluation
• Charges for add-on services, manual data migration, or premium support hours already delivered

Try Free First

• Forever-Free Plan: Use our Free plan to evaluate the platform with zero commitment
• 14-Day Trial: New paid signups include a 14-day trial; you are not charged if you cancel before the trial ends

While we don't offer refunds, Stockovaa provides a flexible credit system that gives you maximum control over your subscription investments:

How Credits Work

• Automatic Conversion: Unused subscription time converts to account credits
• Flexible Usage: Apply credits to any subscription plan or upgrade
• Cross-Plan Freedom: Use credits across different package tiers
• No Expiration: Credits never expire while your account remains active
• Transparent Tracking: View your credit balance anytime in your account dashboard

Credit Usage Examples

• Plan Upgrades: Use existing credits toward higher-tier subscriptions
• Renewal Payments: Apply credits to extend current subscription periods
• Feature Additions: Purchase additional modules or user licenses
• Balance Adjustments: Pay only the difference when upgrading plans

We offer flexibility in managing your subscription plans to match your evolving business needs:

Upgrading Your Plan

• Anytime Upgrades: Upgrade to higher tiers at any time during your subscription
• Instant Access: Immediate access to additional features and capabilities
• Pro-Rated Pricing: Fair pricing based on remaining subscription period
• Credit Application: Use existing account credits toward upgrade costs
• Seamless Transition: No data loss or downtime during upgrade

Downgrading Policy

• Renewal Only: Downgrades available only at subscription renewal
• Feature Protection: Prevents accidental loss of critical features
• Data Safety: Ensures data integrity and operational stability
• Planned Transition: Gives you time to prepare for feature changes

While our standard policy does not permit refunds after activation, we may consider exceptions in very limited circumstances:

Potential Exception Cases

• Technical Failures: Significant platform issues preventing service use for extended periods
• Billing Errors: Incorrect charges, duplicate payments, or processing mistakes
• Service Unavailability: Extended downtime beyond our 99.5% uptime commitment
• Fraudulent Activity: Unauthorized transactions on your account

Exception Review Process

• Timely Request: Submit detailed request within 7 days of the issue
• Documentation: Provide supporting evidence for your claim
• Review Period: Allow up to 10 business days for thorough investigation
• Written Decision: Receive detailed explanation of our decision
• Appeal Option: Escalation process available for unresolved cases

Understanding our billing practices helps ensure smooth subscription management:

Payment Processing

• Secure Processing: Industry-standard encryption and payment gateways
• Multiple Methods: Credit cards, debit cards, bank transfers accepted
• Renewal Reminders: Notifications sent 5 days, 3 days, 1 day before expiration, and on expiry day
• Detailed Records: Complete invoicing and payment history in your account
• Automatic Receipts: Instant email confirmation for all transactions

Subscription Management

• Cancel Anytime: Turn off automatic renewal from your account dashboard
• Service Continuation: Continue using services until subscription expires
• Data Export: Download your data before account closure
• Grace Period: 60-day data retention after expiration for possible reactivation
• Easy Reactivation: Restore your account with full data recovery within 60 days

You have full control over your subscription and can cancel anytime:

How to Cancel

• Self-Service: Cancel directly from your account settings
• Contact Support: Reach out to our support team for assistance
• Immediate Effect: Auto-renewal stops immediately upon cancellation
• No Additional Charges: No further billing after your current period ends

After Cancellation

• Service Access: Continue using platform until your paid period expires
• No Refunds: No refund for unused time in current subscription period
• Data Access: 60 days to retrieve your data after expiration
• Reactivation Option: Easy reactivation within 60 days with all data intact

If you have concerns about billing or believe you have exceptional circumstances, we're here to help:

How to File a Dispute

• Timely Notification: Contact billing support within 7 days of the charge
• Detailed Explanation: Provide clear description of the issue
• Supporting Documents: Include any relevant screenshots, receipts, or evidence
• Contact Information: Ensure we can reach you for follow-up questions

Our Resolution Process

• Thorough Investigation: We review all claims carefully and fairly
• Quick Response: Initial response within 10 business days
• Written Decision: Clear explanation of our findings and decision
• Escalation Options: Senior review available for unresolved disputes