Refund Policy

At Stockovaa, we understand that choosing the right POS and inventory management solution is crucial for your business success. This Refund Policy explains our terms and conditions regarding refunds, credits, and subscription changes for our comprehensive business management platform.

Our policy is designed to be fair while protecting the integrity of our SaaS platform that serves supermarkets, pharmacies, retail stores, and businesses requiring comprehensive POS, inventory, and HRM solutions.

Once you have paid for and activated a subscription package, refunds are not available. This policy exists because:

Immediate Access to Full Platform

• Complete POS system functionality upon activation
• Full inventory management capabilities
• Access to HRM and payroll features
• Multi-warehouse and location management
• Comprehensive reporting and analytics tools

Industry Standard Practice

• Standard policy for SaaS applications in the POS industry
• Immediate value delivery upon subscription activation
• Protection against software misuse and data extraction
• Ensures platform sustainability and continuous improvements

Stockovaa offers a flexible credit system that provides you with maximum control over your subscription investments:

How Credits Work

• Unused subscription time converts to account credits
• Credits can be applied to any subscription plan or upgrade
• Full flexibility to use credits across different package tiers
• Credits never expire while your account remains active
• Transparent credit balance tracking in your account dashboard

Credit Usage Examples

• Plan Upgrades: Use existing credits toward higher-tier subscriptions
• Renewal Payments: Apply credits to extend current subscription periods
• Feature Additions: Purchase additional modules or user licenses
• Balance Adjustments: Pay only the difference when upgrading plans

We offer flexibility in managing your subscription plans while maintaining system integrity:

Upgrading Your Plan

• Upgrade to higher tiers at any time during your subscription
• Immediate access to additional features and capabilities
• Pro-rated pricing based on remaining subscription period
• Use existing account credits toward upgrade costs
• Seamless transition without data loss or downtime

Downgrading Restrictions

• Downgrades are not permitted during active subscription periods
• Protection against accidental feature loss and data complications
• Ensures business continuity and operational stability
• Downgrade options available at subscription renewal

While our standard policy does not permit refunds after activation, we may consider exceptions in very limited circumstances:

Potential Exception Cases

• Technical Issues: Significant platform failures preventing service use
• Billing Errors: Incorrect charges or duplicate payments
• Service Unavailability: Extended downtime beyond our service guarantees
• Fraudulent Charges: Unauthorized transactions on your account

Exception Review Process

• Submit detailed request within 7 days of the issue
• Provide documentation supporting your claim
• Allow up to 10 business days for thorough review
• Receive written decision with detailed explanation

We strongly encourage utilizing our comprehensive free trial to ensure Stockovaa meets your business needs:

Full Feature Access

• Complete POS system functionality
• Inventory management across multiple locations
• Employee management and payroll features
• Advanced reporting and analytics
• Multi-language and currency support

Trial Period Support

• Dedicated onboarding assistance
• Training sessions for your team
• Technical support via email and phone
• Data migration assistance if needed

Understanding our billing practices helps ensure smooth subscription management:

Payment Processing

• Secure payment processing through industry-standard gateways
• Multiple payment methods accepted (cards, bank transfers, etc.)
• Automatic renewal notifications sent 7 days before expiration
• Detailed invoicing and payment history in your account

Subscription Management

• Cancel automatic renewal at any time
• Continue using services until subscription expires
• Receive data export options before account closure
• Reactivate expired accounts within 30 days with full data recovery

If you have concerns about billing or believe you have exceptional circumstances:

• Contact our billing support team within 7 days of the charge
• Provide detailed explanation and supporting documentation
• We will investigate all claims thoroughly and respond within 10 business days
• All decisions will be communicated in writing with clear reasoning
• Escalation options available for unresolved disputes