Technical Support Specialist
Customer Success & Support
- Remote, Nigeria
- Remote
- Full time
Answer the businesses whose day has stopped, and get them moving again.
Express interestView roleFuture opening
Customer Success Manager
Get new customers properly set up, and stay close enough to notice when something is going wrong.
We are not accepting applications for this role yetThis is a position we expect to open. Tell us you are interested and we will come back to you first when it does.
About the role
Most churn in our business happens in the first six weeks, and almost always because setup stalled. This role owns those six weeks.
What you will do
- Run onboarding, from data import to the first real day of trading.
- Train staff who may never have used software at work before.
- Check in on a schedule rather than when there is a complaint.
- Spot accounts going quiet and act before renewal.
- Bring recurring problems back to product with evidence.
What we are looking for
- Two or more years in customer success, account management or onboarding.
- Patient and clear when explaining something for the fifth time.
- Organised across many accounts at once.
- Based in Lagos, with occasional customer visits.
Nice to have
- Software as a service experience.
- You have trained non technical users in person.
More roles at Stockovaa
Other positions across the team, open and upcoming.
Brand Activation Officer
Sales & Marketing
- Lagos, Nigeria
- On site
- Full time
Run our campaigns where our customers actually are, and make sure Stockovaa looks the same everywhere it appears.
Apply nowView roleField Marketing Associate
Sales & Marketing
- Lagos, Nigeria
- On site
- Full time
Meet business owners face to face, show them what Stockovaa does, and bring back what they tell you.
Apply nowView roleWant to hear when this opens?
Register your interest now and you will be the first person we contact when this role goes live.